Refund Policy

How Our Refund Policy Works

If a digital product does not work as described and the issue remains unresolved after reasonable, continued support from our team, we will refund the affected purchase. For faulty DMA hardware, contact us as soon as you discover the problem so we can arrange a replacement or refund.

We do not offer voluntary refunds simply because you no longer want a working product, and we do not swap purchased keys for another product. These rules are subject to your mandatory consumer rights, including any applicable cancellation rights. The Consumer Rights & Applicable Law section explains the exceptions.

Digital Products: Support First, Refund if Unresolved

If your product fails to launch or does not perform as described on a setup that meets the advertised requirements, open a support request promptly. Explain the fault and give our team a reasonable opportunity to help through the relevant installation guide, troubleshooting and, where appropriate, repair or replacement.

Please cooperate with reasonable troubleshooting requests and tell us whether each step resolves the problem. We may ask for error messages, system details or a short recording to understand the issue. We will not require repeated troubleshooting indefinitely: support must take place within a reasonable time and without significant inconvenience.

If the product still fails to work as described after that support, we will refund the affected purchase, unless you agree to a suitable replacement instead. You do not have to wait for troubleshooting where applicable law gives you an immediate refund or another remedy.

If we supplied an invalid key, the wrong product or no usable access, contact us so we can correct the order or provide the remedy you are entitled to. A correction of our own delivery error is not a change-of-mind key swap.

DMA Hardware: Report Problems on Arrival

Inspect your DMA hardware when it arrives and test it promptly using the supplied instructions. If it arrives damaged, is not recognised or does not work as described, alert our support team as soon as possible, preferably on the day of arrival. Include your order number, a description of the issue and, where available, photos of the hardware and packaging.

Reporting the problem quickly helps us investigate and arrange a replacement or refund. The day-of-arrival request is a recommendation, not a deadline that removes your rights. Faults discovered later will still be assessed under the applicable consumer law and any warranty that applies.

We may ask for reasonable checks to distinguish a hardware fault from a setup issue. Where a fault is confirmed, we will arrange the appropriate replacement or refund, respecting any legal right you have to choose the remedy. You are not required to accept a replacement where the law entitles you to a refund.

A fault caused by accidental damage, misuse or an unauthorised modification is not covered by our voluntary faulty-product refund policy. A modification does not automatically cancel all rights: we will consider whether it actually caused the fault. Avoid further use or modification if you suspect a defect.

Change of Mind, Key Swaps & Other Exclusions

Except where a legal cancellation or other mandatory right applies, we do not provide refunds or key exchanges for:

• Changing your mind, no longer wanting the product or deciding to stop playing the game.
• Preferring another product, game, subscription length or licence after purchase.
• Wanting to swap, trade or transfer an issued key for a different key.
• Buying the wrong product or duration when the order supplied matches your selection.
• A problem caused solely by a setup that does not meet requirements clearly disclosed before purchase.
• Damage or failure caused by misuse, rather than a defect in the supplied product.

An account ban or suspension, by itself, does not establish that the product was faulty and does not qualify for a voluntary refund. This does not exclude a claim that the product was misdescribed, breached an express promise or otherwise failed to meet a legal requirement.

Not completing setup is not the same as a confirmed product fault. Let support help you first. These exclusions do not apply where we supplied the wrong item, gave incorrect compatibility information or where you have a remedy under applicable law.

How to Request Help, a Replacement or a Refund

1. Open a request through our customer support page using the account associated with the order, where possible.
2. Provide your order number or other proof of purchase, the product name, purchase or delivery date and a clear description of the problem.
3. For digital products, include the relevant error message, system specifications and troubleshooting already attempted. For DMA hardware, include the model and any useful photos or video.
4. Tell us whether you are requesting support, a replacement, a refund or exercising a legal cancellation right. We will explain the next steps for your situation.

Only share information needed to investigate the order. Do not send account passwords, full payment-card details or publish your licence key in screenshots.

We may request reasonable evidence to verify the purchase and fault. A missing original receipt or an inability to record a video does not automatically invalidate a claim; other suitable evidence can be considered.

Returning DMA Hardware

Contact support for the correct return address and instructions before sending hardware back. Include the order reference, return the affected item and any supplied accessories relevant to the claim, and pack it securely. Keep the original packaging if available, but original packaging is not a condition of your statutory faulty-goods rights.

For a confirmed faulty item, we will arrange or cover reasonable necessary return costs where required by applicable law. For a lawful change-of-mind hardware cancellation, return postage is your responsibility only where that obligation was properly disclosed before purchase and the law allows it. Otherwise, we will cover it.

We will not impose an arbitrary restocking fee on a statutory refund. Where the law permits a deduction for handling beyond what is needed to inspect a non-faulty item, any deduction will be explained. Return instructions do not replace or shorten a statutory notification or return period.

Approved Refunds & Product Access

Once a refund is agreed, we will confirm the amount and process it without undue delay, within any applicable legal deadline. Refunds will use the original payment method unless you expressly agree to an alternative permitted by law. We will not substitute store credit for a refund you are legally entitled to without your agreement.

Your bank or payment provider may take additional time to display the returned funds. If an approved refund has not appeared, contact support with the order reference so we can check its status.

A refunded digital licence or the refunded portion of access may be deactivated. You must stop using refunded access. Access for separate purchases is not cancelled merely because you made a legitimate refund request.

Please contact us promptly about payment errors, duplicate charges or missing delivery. These issues are assessed separately from change-of-mind requests. Nothing here restricts a lawful payment dispute, chargeback or complaint.

Consumer Rights & Applicable Law

This policy is applied subject to the mandatory consumer legislation relevant to your purchase, including legislation in the United Kingdom, United States and United Arab Emirates where applicable, as well as other relevant jurisdictions. The rules that apply depend on the transaction and the law; listing a country does not mean every law in that country applies to every order.

Any mandatory right to cancellation, repair, replacement, a price reduction or a refund takes priority over a conflicting term in this policy. You are not required to give up those rights by buying from Ghost Cheats or contacting support.

Where UK Consumer Law Applies

• Online hardware cancellation: normally, you can notify us that you wish to cancel within 14 days of receiving the goods, then return them within a further 14 days, subject to lawful exceptions. A fault or reason is not required. We refund the item and standard outbound delivery charge within the legal timeframe, normally 14 days after return or earlier evidence of return.
• Faulty hardware: qualifying faulty, misdescribed or unsuitable goods normally carry a 30-day short-term right to reject for a refund. Further repair, replacement and refund rights can continue afterwards.
• Digital content: repair or replacement must be provided within a reasonable time and without significant inconvenience. If that is impossible or unsuccessful within those limits, you may be entitled to a price reduction, which can be a full refund.
• Digital cancellation: starting immediate supply removes the 14-day cancellation right only where the required express consent, acknowledgement of losing that right and contract confirmation have been obtained. Receiving a key or accepting this policy alone does not establish that consent. If the requirements are not met, the applicable cancellation right remains.

Where Other Consumer Laws Apply

For United States purchases, applicable federal and state consumer protections, warranty rules and delivery obligations continue to apply. For purchases covered by United Arab Emirates consumer legislation, applicable protections and remedies for defective goods or services are preserved. These examples do not limit rights in other countries.

The remedy and timescale for each request will follow the law that applies to your purchase.