Shipping Information

Hardware Delivery: 3–14 Days

Delivery of DMA hardware and other physical products is estimated to take 3–14 days, depending on the delivery location.

This is an estimated delivery window from order confirmation, unless a different timeframe is stated on the product page or agreed with you before purchase. The destination, courier route and customs processing can affect arrival. Days in this estimate mean calendar days.

If an item has a different availability or delivery estimate, we will make that clear before purchase. An estimate does not remove your rights if delivery is late or your order is not supplied.

Digital Products & Access

Software, licence keys and other digital products are delivered electronically rather than by post. Once payment is confirmed, eligible purchases are normally available through your account and Purchase History, with the relevant access information or instructions.

If access is missing, the supplied key is invalid or the order shows an unexpected delay, contact support with your order number. Do not place a second order just to resolve a delivery problem.

Shipping Charges & Delivery Details

The available delivery options and shipping charges will be shown before you complete your order. Please check your delivery address, postcode, country and contact details carefully. If you notice an error, contact us as soon as possible so we can check whether the shipment can be corrected.

Delivery availability depends on the destination, carrier service and any applicable restrictions. If you are unsure whether hardware can be sent to your location, ask support before ordering.

Where an order has tracking, we will provide the available tracking information through your order details or order communications. Tracking updates can take time to appear after the courier receives the parcel.

Delayed or Missing Deliveries

If your hardware has not arrived by the end of the estimated delivery window, contact us with your order number and any tracking reference. We will investigate the shipment and explain the next steps.

Customs checks, holidays, remote destinations and courier disruption can cause delays. We will communicate material delays that become known to us. You do not have to accept an indefinite delay, and any right to cancel or receive a refund under applicable law remains available.

International orders may attract import duties, taxes or clearance charges. Any charges collected by us will be shown before purchase; a local authority or courier may collect separate import charges where applicable. Contact support if you need clarification before ordering.

Damaged, Incorrect or Faulty Hardware

Inspect your parcel on arrival. If it is damaged, contains the wrong item or the hardware does not work, alert us as soon as possible, preferably on the day it arrives. Keep useful photos of the item and packaging if you can.

Same-day reporting is encouraged to help us investigate quickly, not imposed as a condition of your legal rights. Contact us when you discover a later fault as well. We will arrange the appropriate correction, replacement or refund under our Refund Policy and applicable consumer law.

Do not return hardware to an address printed on the parcel without checking with support first. We will give you the correct return instructions.

Contact & Your Rights

For delivery questions, contact the Ghost Cheats support team. Include your order reference and describe the issue without sharing passwords or full payment-card details.

We remain responsible for delivery as required by applicable law. Nothing in this page transfers that responsibility to you or removes your cancellation, non-delivery or faulty-goods rights. For purchases covered by UK consumer law, goods must normally be delivered within 30 days unless another delivery period was agreed.